Careers

Fleetsoft is a leading provider of software to the Transportation industry. We are looking for a Developer/Technical Support/Trainer to join our team. This person will focus on developing and providing technical support for our products that help fleets run their operations more efficiently and track costs. This position is based in Elgin, IL or Plano, TX.

Responsibilities

• Develop and update our current software packages as well as develop mobile applications for iOS and Android.
• Alpha and beta test minor and major updates to all software packages.
• Build and maintain install packages and deployment of updates to customers.
• Develop and support software utilizing Microsoft SQL Server.
• Be responsible for troubleshooting software operational issues and technical issues.
• Escalate unresolved issues as required and maintain ownership of issue through resolution.
• Provide quality technical support to customers and support personnel.
• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
• Follow-up with customers to ensure their problem has been resolved.
• Provide quality service to company clients in all assigned tasks, while upholding company values at all times.
• Update service tickets and notes through CRM software.
• Work closely with other staff and customers to ensure high customer satisfaction.
• Maintain current and extensive knowledge of all company products and services.
• Training and Mentoring of new employees.
• Meet regularly with other staff to exchange information about current customers are the company.
• Other duties as assigned.

QUALIFICATIONS:

• 3+ years programming and technical support experience
• Familiar with general data structures (i.e. SQL, MS Access)
• Familiar with event driven programming (i.e. Visual Basic, Visual Studio .Net, and or Clarion)
• Familiar with object oriented programming (i.e. C++, Java)
• Ability to show initiative
• Ability to be creative and work on multiple tasks
• Exceptional organization skills and attention to detail
• Ability to learn to accomplish a wide range of tasks quickly
• Good communication and customer service skills
• Bachelor's Degree required

Job Type: Full-time

Fleetsoft is a fleet maintenance & inventory tracking software company that is transforming the industry. We help our clients with software to track, manage and support their fleet and inventory. We are a fast growing company actively seeking a driven, enthusiastic Sales Assistant to join our team.

This person is responsible for helping drive sales and providing customer support. This is a great opportunity to be a member of an established and growing company. Job Description:

• Answer telephone calls and assist customers
• Handle orders, support questions, and other inquiries
• Create customers lists from CRM
• Follow up on sales leads via email and phone
• Perform outbound sales initiatives
• Explain promotional offers
• Maintain client database in ACT! software
• Ensure all client information is correct
• Bachelor’s Degree
• 0-2 years of Sales/Customer Service
• Enthusiastic and energetic with a CAN DO attitude
• Technically inclined
• Good presentation skills
• Friendly and outgoing personality
• Strong customer service skills
• Professional appearance
• Time management skills
• Reliable with Excellent organization skills
• Self-starter

Job Type: Full-time